Anti-fraud policies of Lotusbook247.
Fraud at Lotusbook247 is a serious issue. We ensure that we have a safe, fair and transparent environment to all our users. This Anti-Fraud Policy is a description of how we protect, identify, and deal with fraud on our platform.
1. Zero Tolerance Principle
No ethical compromise: We will not tolerate any effort to deceive, cheat or otherwise abuse our systems and do so without restraint, by suspending or terminating the account.
On-side support: Every employee, third party, and agent dealing with us should abide by these policies and be upright.
2.Responsible Gaming
Frauds consist of but not limited to:
- False identity or personal misleading information.
- Making several accounts of a single person.
- With stolen financial data or third party bank accounts.
- Betting market or game manipulation.
- Abuse of bonuses, arbitrage or taking advantage of promotional offer.
- Cooperating in an effort to have an unfair advantage over others.
3. Account Verification & KYC
Identity checks: This is because any user should be required to submit identity documents (e.g. government ID, proof of address) upon request.
Financial verification: Checking of the bank/UPI /card to make sure it is of the user.
Dealing with suspicious accounts: Accounts with suspicious or unverifiable information can be suspended or limited until the reason is determined.
4. Transaction Monitoring
Automated monitoring systems: Automated monitoring systems are created to help us track suspicious or unusual activity (large deposits, fast wins/losses, frequent withdrawals, etc.).
Review and flagging: Flagging and review This is because transactions that are out of the ordinary will be flagged in order to be reviewed manually.
Limits and threshold: Cap on capitals: There might be a daily/weekly deposit/withdrawal limit especially on new account.
5. Bonus & Promotions Controls
Specific terms and conditions: Each promotion will have specific guidelines such as wagering, usage time, eligibility and limit of bonus.
Anti-abuse procedures: We watch against abuse of bonuses like stacking bonuses and arbitrage, or group behavior. Maltreatment causes bonuses to be voided, winnings to be frozen or accounts to be banned.
6. Safe Money and Financial Management.
Approved methods of payments: Deposits should be made by the methods which are known and valid. No third-party intermediaries and unauthorized sources.
Limitations on withdrawal: All withdrawals are normally handled in the same way they are deposited once all the verifications have been performed.
On hold: In case there is suspicion of fraud on a transaction, the funds can be held pending investigation.
7. User Responsibility
In order to assist in maintaining the security of the system, the users need to:
- Protect account keys (passwords, 2FA).
- Not share accounts or log in credentials.
- Enter original identity and correct information- verification and transactions.
- Ensure that all suspicious or unauthorized actions are reported.
8. Detection and Investigation.
- Ongoing system audits: Account and transaction logs.
- Application of internal fraud detection:software and third-party services.
Manual examinations: In cases of automatic alerts, our team performs research and can demand further documents or clarifications.
9. Consequences of Fraud
Provided one of the users is detected as having engaged in fraud or having breached our Anti-Fraud Policy:
- Suspension or indefinite closure of account.
- In case- Justified, forfeiture of bonus, winnings, or account balance.
- Acting as a whistleblower to the law enforcers or regulatory bodies where necessary.
- Promotion or bonus prohibition in future.
10. Reporting & Assistance
- Individuals are also being advised to report fraud to our support team as soon as they suspect.
- Our reporting channels are various (live chat, email, agent support).
- Any reports are handled in a manner of confidentiality and fair investigation is done.
11. Policy Review & Updates
We have an Anti-Fraud Policy which is periodically reviewed to adapt to new developments in threats and changes in regulation.
- Any major changes will be posted and released through our site.
- The users must update the policies and do it periodically.
Contact Information
You can contact our support team in case of any fraud, account-related concerns, or suspicious activity:
Email: support@lotusbook247.ind.in
Live Chat / WhatsApp / Telegram: Via the options on the site.
Final Note: Fraud is not only a policy problem, it is also a necessity in the protection of all the users. Through robust protection, well defined user responsibility and quick and equitable implementation, Lotusbook247 will have an environment of trust and secure environment.
